FAQ
ORDERING
What payment methods do you accept?
We accept major credit cards, PayPal, Shop Pay, and other select digital payment methods.
How do I know my order has been placed?
After completing checkout, you will receive an order confirmation email. If you do not see it, please check your spam/junk folder.
Can I modify or cancel my order after placing it?
We process orders quickly to get your items to you. Once an order is placed, we are unable to modify or cancel it. You may return eligible items after you receive them.
Do you offer price adjustments?
Yes, we offer price adjustments within 7 days of your original order date. Please contact Customer Service. The item must be in stock at the sale price at the time of your request. Temporary promotions, flash sales, and final sale items are not eligible.
SHIPPING
What shipping options do you offer?
We offer several standard and expedited shipping options at checkout. Shipping costs and delivery times will be calculated and displayed before you complete your purchase.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Can I track my order?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to track your package.
I entered the wrong shipping address. What should I do?
Please contact Customer Service immediately if you realize an error. We will try to assist, but we cannot guarantee address changes once an order is processed. We are not responsible for orders shipped to an incorrect address provided by the customer.
RETURNS & EXCHANGES
How do I return an item?
You can initiate a return online through your account or by using the “INITIATE A RETURN” link on our website. Please refer to our full Return Policy for detailed instructions and eligibility.
What is your return policy?
Items must be unworn, unwashed, unaltered, and with all original tags attached. Returns must be initiated within 14 days of the delivery date. Final sale items, beauty products, and items marked 60% off or higher cannot be returned. A restocking fee may apply for mail-in returns.
Do you offer exchanges?
We do not currently offer direct exchanges. We recommend returning the unwanted item and placing a new order for the item you wish to receive.
When will I receive my refund?
Refunds are processed to your original payment method within 7-10 business days after we receive your return. Your bank may require additional time to post the credit to your account.
PRODUCT & SIZING
How do I find my size?
Please consult the specific size chart provided on each product page for accurate measurements, as sizing can vary between styles.
Are the colors on my screen accurate?
We make every effort to display product colors accurately. However, monitor settings can vary, and colors may appear slightly different in person.
Do items come with a garment bag?
Some special occasion and select styles may include a garment bag, but this is not guaranteed for all items.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password?” on the login page and enter the email address associated with your account. You will receive an email with instructions to reset your password.
How do I update my account information?
Log into your account to update your personal details, email preferences, and saved addresses.
The website is not working properly on my browser.
For the best experience, please ensure you are using the latest version of your browser (Chrome, Safari, Firefox, Edge). Clearing your browser’s cache and cookies can often resolve display or functionality issues.
GIFT CARDS
Where can I use an Edition Femme gift card?
Gift cards are redeemable online at editionfemme.com.
How do I check my gift card balance?
You can check your balance during checkout by entering your gift card code, or by contacting Customer Service.
My gift card code is not working.
Please ensure you are entering the code exactly as shown, including any dashes. If it still does not work, contact Customer Service for assistance.
PRIVACY & SECURITY
Is my personal and payment information secure?
Yes. We use industry-standard encryption (SSL) technology to protect your information throughout the ordering process.
What is your privacy policy?
Our Privacy Policy details how we collect, use, and protect your personal information. You can review it on our website.
How can I opt-out of marketing emails?
You can unsubscribe at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by updating your preferences in your account.